Privacy Policy

1. Data Controller

SENTION FLOWERS & ORNAMENTAL PLANTS TRADING LLC (referred to as the "Company", "SENTION", "we", "us" or "our") is a Limited Liability Company (LLC) registered on the Mainland of the Emirate of Dubai, United Arab Emirates.

Trade License No. 1476653
Registration No. 1266301
Dubai Chamber Membership No. 598369
Licensing authority: Dubai Department of Economy and Tourism (Dubai DED)
Registered address: Dubai Investment Park First, Plot Number 516-0, PROPERTY INVESTMENT OFFICE 4, Office 4, Dubai, United Arab Emirates

This Privacy Policy ("Policy") explains what personal data SENTION collects through the website shop.sention.space and when you place an order for flowers or gifts, and how such data is used, stored and protected.

2. Legal Basis for Processing

Personal data is processed in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable laws and regulations of the United Arab Emirates.

We process personal data on the following legal bases:

performance of a contract — processing, payment and delivery of your order;
legitimate interest — maintaining service quality, fraud prevention, customer support;
compliance with legal obligations — accounting, tax reporting, requirements of UAE authorities;
consent — marketing communications and optional cookies/analytics (you may withdraw your consent at any time).

3. What Data We Collect

Depending on how you interact with the website or place an order, we may collect:

the name of the customer and, where applicable, the recipient;
phone number and email address;
delivery address and recipient details, where the customer and the recipient are different people;
order history and preferences;
gift card / postcard text;
payment data — processed exclusively by our PCI DSS-compliant payment gateway; card details are not stored on SENTION's servers;
technical information (IP address, device/browser type, cookies) when you use the website.

4. Purposes of Processing

processing, payment, assembly and delivery of your order;
communicating with you about your order (confirmation, status updates, changes, unforeseen circumstances);
handling enquiries, quality claims and returns;
compliance with UAE legal requirements, including tax and financial record-keeping;
with your separate consent — promotional communications and personalised offers.

5. Sharing of Data

We do not sell your personal data and do not share it with third parties for advertising purposes. Limited data is shared only in the following cases:

with courier and logistics partners — to the extent necessary to deliver your order;
with our PCI DSS-certified payment gateway — to process online payments (cards, Apple Pay, Google Pay);
with UAE government authorities — where required by law or upon a lawful official request.

6. International Data Transfers

Where the provision of services (such as payment processing or website hosting) requires transferring data to providers located outside the UAE, such transfers are carried out in compliance with the PDPL requirements on cross-border transfer of personal data, using providers that maintain an adequate level of data protection.

7. Data Retention

We retain personal data for as long as necessary to fulfil your order and to comply with accounting, tax and other legal obligations under UAE law. Once no longer needed, data is deleted or anonymised.

8. Cookies and Analytics

The website uses cookies and analytics tools (such as Google Analytics / Yandex Metrica) to analyse traffic, improve the website and personalise content. You may manage cookies through your browser settings; disabling certain cookies may affect the functionality of the website.

9. Your Rights

Under the PDPL, you have the right to:

request access to the personal data we hold about you;
request correction of inaccurate or incomplete data;
request deletion of your data where there is no legal ground for us to continue holding it;
object to the processing of your data in certain circumstances (e.g. for marketing purposes);
withdraw any previously given consent to data processing at any time.

To exercise any of these rights, please contact us at sentioncorp@gmail.com. We will respond to your request within a reasonable time in accordance with PDPL requirements.

10. Data Security

We apply organisational and technical measures to protect personal data, including encryption of data in transit (SSL), restricting employee access to data on a need-to-know basis, and processing payment data exclusively through a PCI DSS-compliant gateway. No method of transmission or storage is completely secure, but we take reasonable steps to minimise risk.

11. Children's Data

The SENTION website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you become aware that a minor has provided us with personal data, please contact us so that we can remove it.

12. Changes to This Policy

We may update this Policy from time to time to reflect changes in our operations or in UAE law. The current version is always published on this page together with the date of the last update.

13. Contact Us

Contact: email sentioncorp@gmail.com, WhatsApp +7 931 622 33 11.

Last updated: 9 July 2026.

This document is provided for general information purposes and does not replace individually tailored legal advice.